General

This website is owned and operated by Medicina Pharmacy, a registered business operating in Pakistan. Throughout these Terms and Conditions, the terms “we”, “our”, and “us” refer to Medicina Pharmacy. “Product” refers to any item available for purchase on our website, and “Website” refers to www.medicinapharmacy.pk.

By accessing or using this website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

Data Protection & Privacy

We are committed to protecting your privacy and ensuring a secure online experience. Any personal data you provide to us will be handled in accordance with our Privacy Policy and Pakistan’s applicable data protection laws.

How We Collect Your Data

We may collect personal information when:

• You visit our website and make a purchase.

• You create an account with us.

• You engage with us via social media.

• You contact our support team.

By registering or placing an order, you agree to us collecting and storing your personal details, such as your name, contact number, email address, and delivery address, to process your order.

We may also request your mobile number to facilitate delivery coordination. This number may be shared with our delivery team for a smooth handover.

Usage of Personal Data

We use your information for the following:

• Order processing and delivery

• Account management

• Payment handling

• Personalized shopping experience

• Marketing (with your consent)

• Customer service communication

We do not sell or rent your personal information to any third parties. We may, however, share data with partners such as logistics providers or marketing support teams, but only for the specific purpose of serving you.

All data shared with third parties is protected under strict confidentiality agreements.

Marketing & Communication

You may receive marketing messages from us if:

• You opted in while registering or purchasing.

• You haven’t opted out of marketing communications.

You can opt out at any time via your account settings or by contacting our support.

Children Under 18

We do not knowingly collect or store personal information from individuals under the age of 18 without parental or guardian consent. If you are under 18, please do not use this website without supervision.

Payment Security

We do not store or retain any sensitive payment details such as credit/debit card numbers. All payments are processed securely through trusted Pakistani payment gateways or banking partners.

In case of suspected fraud or unauthorized activity, we advise customers to immediately report the matter to their bank. While we take precautions to secure your data, no platform is entirely risk-free. We recommend staying informed and following your bank’s guidance on safe online transactions.

Disclosure of Information

We may disclose your information in the following cases:

• If required by law or legal process.

• If authorized by you.

• For fraud prevention or credit verification purposes.

When we work with third parties (e.g., delivery or IT support providers), we:

• Share only the data necessary to perform their services.

• Require them to protect your data through secure practices.

• Ensure any data held by them is deleted or anonymized once services end.

Examples of third parties include:

• Technology providers supporting our website

• Delivery and logistics partners

• Email/SMS marketing platforms (based on your consent)

• Advertising platforms (e.g., Google/Facebook), depending on your cookie preferences

Need to Update Your Info?

To update your personal information, please contact our support:

📞 Call/WhatsApp: 0320-8666090
📧 Email: info@medicinapharmacy.pk

Intellectual Property

All content on this Website—including design, text, graphics, logos, and underlying code—is the property of Medicina Pharmacy or its licensors and is protected by applicable copyright laws.

You may not copy, reproduce, distribute, or commercially exploit any part of the Website without prior written consent from us.

Acceptable Use

You agree to use this website only for lawful purposes. You must not:

• Share or post any harmful, illegal, defamatory, or obscene content.

• Attempt to gain unauthorized access to our systems.

• Place false or fraudulent orders.

• Interfere with the website’s performance using malicious software or excessive traffic.

• Alter or deface any part of the website.

We reserve the right to cancel your order and/or suspend your access if we find misuse or any breach of these terms.

Website Changes

We reserve the right to:

• Modify, update, or discontinue any part of the website without notice.

• Change these Terms & Conditions at any time. Continued use of the site indicates your acceptance of any changes made.

Thank you for visiting medicinapharmacy.pk.
We value your trust and are committed to offering a safe and reliable healthcare shopping experience online.